CATEGORY: Customer Service

Handling Difficult Customer Service Scenarios

Course Access: Lifetime
Course Overview

As a customer service representative, you naturally know a lot about your company and its offerings. Paired with compassion, that knowledge allows you to help customers successfully navigate through their troubles.

  • Learn about the challenges you face
  • Strategies to be in control
  • How to say “no” and still be in demand

Retain your customers

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